KUGOO Official Return Policy

At KUGOO, we stand behind the quality of our electric scooters and offer a 14-day return window for unused products in their original packaging. We are committed to ensuring every rider is satisfied with their purchase and offer full support for any manufacturing defects.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via the official website or email with your order number and reason for return within 14 days of delivery.

• 2.
  Approval & Shipping Label

  Once your return is authorized, we will provide you with the return shipping address and specific instructions on how to package your scooter securely.

• 3.
  Inspection Process

  Upon receiving the item at our warehouse, our technicians will inspect the scooter to ensure it is in original condition with all accessories included.

• 4.
  Refund Issuance

  After a successful inspection, your refund will be processed to your original payment method within 5 to 7 business days.